- Will a call center take my info and nobody shows up?
- Ask whether requests go to the company's own staff or an answering service, then ask who is coming and roughly when.
- Am I signing away my insurance claim?
- Ask what each document does before you sign. Work should be documented in an estimate, authorization, or written scope, and the insurer decides coverage.
- Will equipment stay longer than needed?
- Ask for the moisture readings that show drying is progressing; equipment should come out when materials are dry.
- Who can shut off my water?
- If you can't close the main, contact your water provider; for most of Denver that's Denver Water, which can shut off at the curb stop.
- Will I get photos for my claim?
- Ask for photos and moisture readings from the first visit onward.